Shipping and Payment Information
Payments- We accept Visa, MasterCard, Discover, American Express, debit card, PayPal, money order, cashier's check and personal checks.
If preferred, you can place your order by phone anytime. (866) 534-9725.
If paying by money order or check, please include order number and name. Send payment send to:
Pools Above Ground
390 N. Orange Ave. #2300
Orlando, FL 32801
Sales Tax- State sales tax applicable for Florida residents only.
Free Shipping- U.S. pool orders ship by common freight carrier for free within the 48 contiguous states with handling and insurance included. We offer free shipping many other items too, including most pool accessories ordered at the time of pool purchase.(Some exclusions apply).
Shipping Charges- Shipping cost for items not eligible for free shipping is shown in the totals column of the cart after a destination state and zip code is entered for the order. You can check shipping costs with the provided shipping calculator.
Additional Shipping Charges- No additional delivery fees or surcharges apply to any order. Your total shipping cost is displayed in the shopping cart at end of checkout process
Residential or Commercial Parcel Delivery- All parcel shipments are sent by UPS, FEDEX, Purolator or USPS.
Residential or Commercial Freight Delivery- All freight shipment are sent common freight carrier. Signature required upon delivery.
Lift Gate Service- All freight items include FREE lift gate delivery. Lift gate delivery is by a truck that is equipped with a back end loading or unloading device that will automatically lower your item to the ground making unloading heavy packages, pallets, and boxes safe and easy.
International Orders- Shipments to Canada, Hawaii, Alaska and Puerto Rico incur international shipping rates. Please contact us for a free quote.
Worldwide shipments available. International freight items ship to any U.S. port or freight forwarder. Shipping arrangements from there are solely the responsibility of the purchaser.
Your Personal Information- To ensure quick delivery, we require your address and daytime phone number. Freight carrier will contact you to arrange delivery appointment. Emails and phone numbers are not resold or used for any other purpose.
Questions?- If you have questions about products, delivery options, shipping costs, please contact us before placing your order. (866) 534-9725